Keeping Your Money and Identity Safe
From fraud protection to real-time alerts, we’re here to help keep your finances safe and act fast if something goes wrong.
How to Protect Yourself From Fraud
Protect Your Identity
Avoid oversharing online, use strong passwords, and shred sensitive documents to reduce your risk of identity theft.
Spot the Scams
Scammers can impersonate anyone. Don’t share personal info or codes with anyone you didn’t contact first.
Browse Safely
Think before you click. Avoid unknown links and keep your devices secure with software updates and antivirus tools.
REPORT LOST OR STOLEN CARD
Act Fast to Stay Protected
If your NSB debit card goes missing, act quickly to protect your account.
- Call us at 308-872-2466 right away.
- During non-business hours, call 800-472-3272.
- Turn your card off instantly with mobile banking.
- Call or visit any branch to request a replacement card.
TEXT MESSAGE FRAUD ALERTS
Fraud Defense Starts Here
If we detect a suspicious transaction on your NSB debit card, we’ll send you a text so you can respond right away.
- No app required. Just reply YES or NO to confirm.
- You're automatically enrolled with your NSB debit card.
- Fast responses help stop fraud before it starts.
Have Questions? We’re Here to Help.
Whether you need answers, guidance, or just a friendly voice, we’re ready when you are.
Frequently Asked Questions
Contact NSB immediately at 308-872-2466 to report the issue and secure your account. You may also want to file a report at identitytheft.gov and monitor your credit reports for suspicious activity.
No. If you have an NSB debit card, you’re automatically enrolled. If we detect something unusual, we’ll text you so you can respond right away.
NSB doesn’t charge for alerts, but your mobile carrier’s standard text messaging rates may apply.
You can update your phone number and other contact details using NSB’s secure online form, or contact us at 308-872-2466.
We have many online security resources with helpful tips. Please see our Education Page tutorials and click on Money iQ for even more tools.
